Experience Hub

Canada - What does meaningful youth involvement in AI research actually look like?

Canada - What does meaningful youth involvement in AI research actually look like? Kids Help Phone and Toronto Metropolitan University are building an AI-supported training tool for crisis responders — one that simulates youth in distress so frontline staff can practice responses, build confidence,…

Canada - What does meaningful youth involvement in AI research actually look like? Kids Help Phone and Toronto Metropolitan University are building an AI-supported training tool for crisis responders — one that simulates youth in distress so frontline staff can practice responses, build confidence, and align with quality standards before they're in a real conversation. What sets this project apart isn't the technology. It's the process. Youth advisors are co-applicants, not consultants. They're shaping tone, word choice, cultural sensitivity, and accessibility from the ground up — because the people this tool is designed to serve are the most qualified to judge whether it actually works. The insight driving that decision is simple but easy to overlook in AI development: a single word or shift in tone can determine whether a young person in crisis feels genuinely understood — or shuts down entirely. As the field moves quickly to integrate AI into mental health support, this project is a strong model for what responsible, human-centered design requires: not just clinical rigor, but the lived experience of the people at the center of it.