The Netherlands - Dienst Toeslagen integrated experience expertise via the Burgerervaringsraad Toeslagen (BERT).
The Netherlands - Dienst Toeslagen integrated experience expertise via the Burgerervaringsraad Toeslagen (BERT). Since 2023, BERT members advise on policy, co-set agendas, run staff workshops, test digital services, and improve communications; an “adviseur ervaringsdeskundigheid” role was added in…
The Netherlands - Dienst Toeslagen integrated experience expertise via the Burgerervaringsraad Toeslagen (BERT). Since 2023, BERT members advise on policy, co-set agendas, run staff workshops, test digital services, and improve communications; an “adviseur ervaringsdeskundigheid” role was added in spring 2025.